Work Flexibility: Hybrid
Who we want-
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
What you will do-
- You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers
- You will triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards
- Handle confidential and sensitive information (i.e. HIPPA related)
- Provide training to employees and managers on Workday functionality and HR processes
- Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required
- Assist employees and managers with myHR portal and Workday system navigation and completing transactions
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
- Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to information, ability to recall specific information from a variety of HR related materials, communicate clearly telephonically and via email and other electronic means
What you need-
- Ability to work 10:30am – 7:00pm shift hours - required
- High School diploma or equivalent - required
- 2+ years of customer service experience - preferred
- This is a hybrid role (remote with occasional office days, must be located within driving distance to Portage, Michigan Stryker office)
- Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word) - required
- Strong interpersonal skills along with presentation, written and verbal communication skills are necessary
- Experience using a case management or HRMS system and Workday applications - preferred
- Bilingual English/Spanish - preferred
More Information
Application Details
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Organization Details
Stryker
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