Dedicated Account Representative - India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Dedicated Account Representative

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.  Get ready to make impressions that will last.

This role will be the primary interface with the client as a travel management point of contact. In addition to that, this role will support Client Management leaders and customer contacts on a day-to-day basis. Responsibilities include, but are not limited to, facilitating, compiling and overseeing execution of action plans, and providing end to end support for day to day travel program requirements and escalation support. Provide general assistance for monthly reporting packages and ad hoc data. Function as the key liaison between client management and service delivery to ensure program connectivity. Interact and support client in special projects and day-to-day requests such as policy exception management, crisis management and post trip reporting management. Leverage project management, analytical skills, and PowerPoint, Excel and industry knowledge to create more compelling and professional presentations.

Responsiblities:

• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting 
• Manage and prepare quarterly review reports, monthly & ad-hoc reports to the specification and timescales agreed with the client. Accountable for putting together & checking the accuracy of all scorecards. Assist with building Presentations  in order to drive Internal business goals.
• Undertake analysis of client needs and develop MI solutions to meet them.
• Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
• Day to Day functions - support the day to day functions/processes so that the team can work on more strategic focus.
• Accountable for helping to support interactive initiatives from a strategic and technology standpoint.
• Assist with the implementation of new markets & services, ensuring all MI, service delivery, ijet & online processes have been implemented.
• Support with the loading & upkeeping of PRDS requests. Help to audit the air fares checks requested by the client.
• Provide overall client program support to CGM & Global Service Delivery Managers. Assist with putting together action plans, joining calls with the client or local markets when required.
• Facilitate end to end resolutions utilizing internal resources and partnering with GBT support groups.
• Monthly Financial Settlements - Assists CGManager to ensure all settlements are submitted to finance teams for regional consolidation or global collective on yearly accounts confirmation file.

Required Skills/Qualifications:

• Thorough knowledge of the Business Travel Industry

• A good understanding of business travel front Office, mid Office and back office Tools/Processes.
• Highly Skilled With Microsoft Office (Excel, Powerpoint And Word)
• Strong written and verbal communication skills with attention to detail
• Proactive on problem solving & resourceful
• Dedicated and the willingness to succeed.
• Familiar with GBT product knowledge
• Ability to work under pressure and maintain flexibility. To prioritize and manage competing demands to meet deadlines
• Ability to analyze & assess raw data to draw meaningful conclusions
• Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
• Adaptation to change and new direction on short notice
• Ability to identify issues or challenges requiring escalation
• Ability to work under tight timelines and pressure of client driven deliverables / demands
• Ability to build and leverage relationships effectively
• Ability to learn technology and navigate resolution to technology issues using GBT support channels
• Thorough knowledge of insights reporting tool
• Expert in designing dynamic and creative Dashboards, Automation using macros, Statistical Analysis, Advance functions in excel.
• Highly Skilled With MS Access Window API, ActiveX Data Object, Excel VBA, Excel Array Formula, Pivot, Ms Query, Excel Micro Charts
• Proficiency in Building fully-integrated Excel Financial Models and data handling

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!