Job Details:

Job Description: 

Provides technical support by phone, chat, email, and web ticketing interfaces to internal and external customers on software, hardware, and business processes and services. Provides necessary support to integrate and test computer environment systems. Installs, configures, and supports hardware that requires any physical adjustments, diagnosis problems in wiring, cabling, and other hardware issues and helps with commission and decommission of hardware. Helps the team to drive operational improvements and publishes reports on Key Performance Indicators (Service targets, Customer satisfaction, etc.). Collaborates and interacts with end users, IT Business partners, System Architects and other members of the support teams to ensure best support practices are implemented. Supports investigations and resolves production issues, configures and codes simple data fixes, and performs other operational tasks.

Qualifications:

Diploma or above education background Strong ownership with good integrity Good logical thinking and fast learning capability Good communication skill High team work spirit

          

Job Type:

Experienced Hire

Shift:

Shift 1 (China)

Primary Location: 

PRC, Dalian

Additional Locations:

Business group:

Employees in Intel's NAND Product Group deliver solutions that are transforming computing across all segments from data centers to Ultrabooks. They invent, develop, bring to market and support customers with leading-edge NAND flash memory and system level solutions such as solid state drives (SSDs). SSDs are accelerating performance for gaming enthusiasts, reducing total cost of ownership for IT managers of data centers and improving security and reliability for businesses. This dynamic group is strategically positioned to become the leading Non-Volatile Memory solution supplier for the compute segment and is a key to expanding markets and continuing the growth for Intel.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence.