Team Member, Customer Service - Washington, Federal Way 34310 9th Avenue S

Work Flexibility: Hybrid

Who We Want -

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Teammates.  Partners who listen to ideas, share thoughts and work together to move the business forward.

What You Will Do -

• Confirming and entering usage of surgical implants to replenish inventory for your customers
• Coordinating with your sales team and customers to obtain purchase orders while providing answers to questions from the sales department. Research responses as needed.
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology while building a relationship with internal and external customers
• Maintain constant focus on improving Open ARO's
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute.
• Prepare product or service reports by collecting and analyzing customer information.
• Oversee customer pricing in systems of record.
• Implement and support Quality initiatives throughout Customer Service workflow

What You Need -

• 2+ years of experience required
• High school diploma required
• Bachelor’s degree preferred
• Clear and concise communication skills
• Passion for best-in-class customer service and ability to make customers promoters of our products and services
• Drive to dig into the details of customer issues to solve problems proactively
• Must have the ability to work flexible hours, as needed to support the business needs.

$22.52 – $28.35 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.