Lead Analyst, Customer Insights (Remote) - Washington, Redmond 11811 Willows Rd Ne

Work Flexibility: Remote

Who we want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

We are seeking a highly skilled and motivated Lead Analyst for our Customer Insights team. The ideal candidate will focus on the Voice of Customer (VoC) but will also support Voice of Competitor (VoCom) and Voice of Country (VoCty) initiatives to ensure a comprehensive understanding of the market landscape. This role is crucial for driving customer-centric strategies and supporting all prongs of our business.  We are looking for someone who loves data, but also someone who can tell stories with data and has a passion for developing that muscle.

Voice of Customer (VoC):

• Manage primary VoC initiatives to gather, analyze, and interpret customer feedback from various channels.

• Develop and implement surveys, focus groups, and customer interviews to capture detailed insights. Synthesize customer feedback to identify key trends, pain points, and areas for improvement.

• Collaborate with third parties to lead blinded market research efforts (quantitative and qualitative).  Source, evaluate, contract with, and manage the performance of third-party vendors providing key business intelligence data.

Voice of Competitor (VoCom):

• Conduct competitive analysis to understand market positioning and strategies of key competitors.
• Monitor competitor activities, including product launches, marketing campaigns, and customer feedback.
• Assist with writing reports and insights on competitive trends to inform strategic decision-making.

Voice of Country (VoCty):

• Support the annual global market model process by attending, contributing to, and documenting market model working sessions with country teams. 
• Assist with support and testing the systems where data is housed. 
• Assist with developing reports and insights on forecast insights as they relate to country/region, disease state, and product line.

Responsibilities

• Overall this individual will develop and deliver actionable, intelligence-driven research, analytics, and insights to support business objectives and decision-making.

• Create, manage, and distribute business intelligence reports and dashboards. 

• This individual should enjoy working on visual Analytics.  Expand the use and role of visual analytics (Power BI) and act as a Subject Matter Expert (SME) in this field.  They will create visual outputs for global market share, market models, , and other relevant analytics.

• Our mission as a team is ‘Partnership from Data to Decision’ and as such this individual should collaborate with cross-functional, global teams including Marketing, Business Development, Finance, International Marketing, field-based Sales & Marketing, Project Management, Clinical, and Regulatory to source and incorporate market intelligence impacting market models and other planning tools.

• Participate as a representative on cross-divisional Business Intelligence councils and working groups.

What you need

• Bachelor's degree in Business, Marketing, Data Science, or a related field. Advanced degree preferred.

• 4+ years experience in customer insights, market research, or a related analytical role.

• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).

Why Join Us:

• Be a part of a dynamic team focused on driving customer-centric strategies.

• Opportunity to influence key business decisions with impactful insights.

• Engage in a role that supports diverse aspects of the business, from customer feedback to competitive intelligence and market analysis.

A strong preference given for candidates who reside in MST / PST time zones.

$75,300 - $156,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.