Manager, Business Analytics - GM Global Technical Center - 7000 Bldg

Job Description

About the Team:

The Global Vehicle Commerce team drives near-to-mid-term digital commerce revenue growth across all Vehicle segments. We are applying deep commercial insights to support diversification strategies across new markets and sales models. We are building the Global measurement plan and operating framework  to align cross-functional accountability to shared Objectives and Key Results in service of Digital Commerce and Service revenue growth.

Our focus is simple – our customer. We partner with Sales, Marketing, Regional Leaders, Finance, Data Science, and Software teams (Tech, Design and Product) to deliver world-class, E2E commerce experience globally

About the role:

Are you passionate about driving revenue performance and operational efficiency within a dynamic, forward-thinking, and growth-focused environment? Do you excel in building and leading high-impact teams that embrace innovation and customer-centricity?  This new leader will drive commercialization and revenue growth by defining our digital sales path as well as developing analytics and measurement plans.  These critical components will be utilized to drive improvements across the digital sales experience.

As customers continue to utilize digital resources for discovering, shopping & buying a vehicle, it is critical GM offers a leadership position in the digital vehicle commerce space for our brands, customers, and dealers. This position will lead world-class digital experience for our customers, establishing strategic initiatives, simplifying complex experiences, and ultimately driving revenue for GM.  This position requires someone who is a self-starter, fast learner and always thinks customer first.  A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize and thrive in an ambiguous / fast-paced environment is a must.  Additionally, the ability to effectively communicate and build deep understanding of business value and impact across the enterprise is a critical skill set.

The ideal candidate for Manager, Business Analytics position embodies GM’s Behaviors and brings a growth mindset accompanied.  This position will lead the development of experience strategies aimed at engaging profitable, long-term customer relationships resulting in greater share of wallet and brand affinity.  As part of the Digital Commerce team, this position will be responsible for collaborating across the enterprise to deliver outstanding results.

Additional Job Description

Responsibilities:

• Build, mentor, and grow a high-impact team and champion a team culture that values customer-centricity, innovation, and operational excellence
• Define and optimize sales strategy and process to improve sales and lead performance
• Own design, development, and delivery of pipeline management models, metrics, and reporting to drive revenue growth
• Partner with the brand marketing teams to support and optimize go-to-market strategy for digital sales opportunities
• Coordinate with Sales and B2B marketing to improve customer acquisition
• Collaborate with the Data Science team to establish and maintain operational reporting on key revenue metrics
• Lead the effort to identify Sales team needs for tooling, systems, and other capabilities, and mobilize cross-functional partners to prioritize
• Be source of truth for metrics related to revenue operations and lead sales rhythm of business (e.g., forecasting and pipeline reviews)

Who you are:

• Highly motivated leader and builder of high impact teams that deliver strategic outcomes based on analysis and collaboration
• Thrive on addressing business problems head on with creativity and boldness
• Build trusted relationships with senior team members through influence and collaboration in cross-functional environments
• Cross-functional business partner that leads by example and can build consensus at all levels
• Operating in a fast-paced, dynamic environment to drive impact with minimal oversight
• Obsessed with data-driven business decision-making and dream big to innovate and scale solutions​​

Requirements:

• 10+ years experience in Revenue Operations, Business Operations, Sales Strategy or at a top strategy consulting firm with strong exposure to Go-To-Market assignments
• 6+ years of experience as a leader of people and teams
• Strong people leadership skills with a consistent track record of building and scaling teams
• Exceptional analytical skills with the ability to develop the hard and soft skills of an analytically-minded team
• Bachelor’s degree required, MBA or equivalent experience preferred

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​