General Supervisor - Customer Care and After Sales - Lansing CCA PC - Lansing Plant 76

Job Description

ONSITE - Position requires an employee to be onsite on a full-time basis.

We are seeking an experienced, innovative, and solution-driven General Supervisor within the Customer Care and Aftersales team at the Lansing National Distribution Center. This function will lead and manage both salaried and UAW employees.  The role is responsible for the day-to-day operations of safely and timely execution of order fulfillment

This leadership role requires ensuring compliance with safety regulations and maintaining the timeliness of shipments to our customers. The ideal candidate will possess strong supervisory skills, a background in inventory management, and a commitment to quality assurance.

Within this role the General Supervisor position is a leadership role that will be supported with on-the-job training, professional development, and opportunities for career growth.

Responsibilities
Supervision and Leadership:

• Oversee and guide daily operations within the warehousing facility 

• Lead, train, and evaluate a team of supervisors and support staff

• Foster a positive and collaborative team environment

• Ensure compliance with company policies, safety standards, and industry regulations

• Collaboration with UAW leadership/Team Members

Safety and Compliance:

• Workplace Safety System (WSS)

• Ensure compliance with all safety regulations and industry standards

• Conduct regular safety audits and training sessions for staff

• Address any safety concerns or incidents promptly

Global Manufacturing Systems (GMS):

• Lead and Execute all aspects to drive continuous improvement

Timeliness and Customer Satisfaction:

• Ensure the timely processing and shipment of orders to customers

• Monitor and optimize workflow to meet delivery deadlines

• Collaborate with the logistics team to improve shipment processes

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Additional Job Description

Qualifications:

• 2+ years of experience within a leadership role

• Excellent organizational and problem-solving abilities

• Computer skills to develop, maintain, and analyze data

• Proficiency in inventory management software and Microsoft Office Suite

• Strong communication skills, both written and verbal

• Experience with UAW partners

• Ability to prioritize multi projects simultaneously

• Ability to work in a fast-paced and dynamic environment

• Must be willing to work any shift as dictated by business

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience

• Global Manufacturing System Knowledge and execution experience

• Problem-resolution/Labor Relations experience

• Inventory Control/Quality

• Lean Manufacturing Processes

• Warehouse and Order fulfillment experience

Desired Attributes:

• GM Cultural Behaviors: Be Inclusive, Think Customer, Innovate Now, Look Ahead, One Team, Be Bold, It’s on Me and Win with Integrity.

• Integral: Demonstrates integrity and ethical behavior.

• Effective Communication: Clearly conveys information and ideas to individuals and teams in a manner that engages them and helps them understand and retain the message.

• Resilient: Adaptable and able to handle stress and challenges.

• Detail-Oriented: Attentive to details and accuracy.

• Student of the Business: Continuously learning and improving.

• Tech Savvy: Proficient with technology and inventory management systems.

• Ambitious: Driven and motivated to achieve goals.

• Team Player: Works well with others and fosters a collaborative environment.

• Proactive Problem Solving: Anticipates potential issues and implements solutions before they escalate.

• Commitment to Excellent: Sets high performance standards and strives for continuous improvements in all aspects of work.

• Passionate: Enthusiastic about the automotive industry.

• Time Management: Manages time effectively and meets deadlines.

• Managerial Courage: willing to make the unpopular and difficult decisions, provide direct and actionable feedback.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​