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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Digital Customer Success Senior UI/UX Designer 

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join us in driving the evolution of the Digital Customer Experience as a Senior UI/UX Designer. We're seeking a seasoned professional to lead and shape our product vision, utilizing advanced expertise in visualization, thought leadership, and empathetic design. If you're passionate about leveraging data to elevate customer success and thrive in a collaborative, dynamic environment, we invite you to be part of our journey.

The Role:

You’ll be responsible for designing our Trailblazer Community experiences. With more than 3M+ community members, the Trailblazer Community (trailhead.salesforce.com/trailblazer-community) helps trailblazers skill up, connect to Trailblazers worldwide, and give back together by sharing their knowledge, guidance, and building their networks.

You’ll craft and articulate the product UX/UI vision in line with clear goals and rationales – a role requiring expert visualization skills, thought leadership, empathy, and the ability to work closely with product and technology partners. You’ll immerse yourself in all aspects of end-to-end experience design, including storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction. 

Responsibilities:

• Lead the collaboration with product owners, engineers, and user research to establish and articulate a strategic product vision, driving the user-centered design process.

• Serve as the key liaison across design, product, engineering, and marketing teams, ensuring alignment and coherence in delivering exceptional digital experiences.

• Take ownership and provide strategic oversight for multiple web and application features, interfaces, and experiences from inception to implementation.

• Develop comprehensive design specifications that guide precise developer builds and guarantee high-quality user experiences.

• Designing and crafting prototypes to envision future user experiences

• Conducting in-depth competitive research and analysis within the market landscape

• Partner closely with engineering to ensure flawless implementation, delivering refined final products that meet high standards.

• Uphold and expand existing style guides and design patterns, championing inclusive and accessible design practices.

• Plan, execute, and report on advanced user research, integrating feedback from peers and stakeholders.

• Advocate ardently for ethical and inclusive design practices, driving the prioritization of inclusive features and the ethical use of AI technologies.

Experience:

• 6+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams.

• Advanced proficiency in user-centered design methods and best practices.

• Holistic, system-level thinking with a deep understanding of project ecosystems and their impact on user experiences.

• Proven track record of implementing globally impactful, universally designed experiences catering to diverse languages and abilities.

• Unwavering commitment to ethical design practices and a strong advocacy for equality in design.

• Exceptional communication and active listening skills, fostering close, trusting relationships with stakeholders.

• In-depth understanding of design, front-end, and backend technology dependencies, coupled with extensive experience using design systems.

• Experience in usability testing and advanced user research techniques.

• Ability to navigate ambiguity adeptly, persuading stakeholders, and achieving consensus in fast-paced, high-stakes environments.

• Self-driven work ethic complemented by effective team collaboration skills.

• Exceptional problem-solving abilities, generating elegant solutions for complex challenges.

• Flourishes in an agile environment, consistently delivering outstanding design work under demanding deadlines.

• Demonstrated success in managing and prioritizing multiple projects and diverse work streams simultaneously.

• Expertise in design tools such as Figma and adaptability to emerging tools.

• Experience with community or learning platforms preferred

If you're passionate about leading transformative design initiatives, shaping user experiences that solve complex challenges, and advocating for inclusive and ethical design practices, join us in making a significant impact and driving innovation in Customer Digital Experience.

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