EV Charging Manager - Cadillac International Headquarters - Cadillac International Headquarters

Job Description

The ideal candidate for the EV Charging Manager position embodies GM’s Behaviors and is driven to re-define the charging experience in line with the shift to electric vehicles.  This candidate will work cross functionally with internal teams and external partners and service providers to ensure the smooth establishment and operations of EV charging products and services.  The individual will need to collaborate with key functions within the Europe headquarters, as well as engage with key US stakeholders, to develop a regionally tailored strategies and processes.  This position requires someone who is a self-starter, is familiar with EV charging services and operations and has experience streamlining and scaling operations for EV charging use cases for customers.

Key Leadership Requirements:

• Customer focused Mindset:  Ability to leverage insights and build relevant product roadmaps to drive customer preference and excellence for GM’s ownership and support experiences.  Possess customer-centric approach with ability to leverage customer journey mapping, customer personas, empathy interviews, and competitive analysis to deliver value to our customers. 
• Growth Mindset & Strategic Thought Leadership:  Ability to embrace the ‘art of the possible’ to create organizational change and impact allocation of resources.  Possess business and strategic acumen with ability to communicate broader business vision to cross-functional and technical teams.
• Team Building & Leadership:  Ability to lead and influence at all levels.  Possess strong partnership skills with a history of collaborating across organizational boundaries, working with, and influencing others, and creating clarity from confusion.
• Outcome-Oriented:  Ability to clearly articulate desired outcome(s).  Possess ability to assess complex situations quickly, assess risks and be decisive.  works collaboratively to create a path to achieve it.
• Business Acumen:  Ability to formulate a strong POV and adjust plans strategically in a changing environment.  Possess strong CX strategic acumen and business agility.
• Analytical:  Ability to effectively communicate and translate business needs to technical partners.  Proactively identifies and resolves problems in a timely manner.  Can synthesize complex or diverse information, use intuition and experience to complement data.

Key Responsibilities

• Lead the development of our business models and partnerships across all of Europe
• Design and Lead public and home charging operations for both business and private customers.
• Act as an expert and specialist in charging operations, proactively addressing operational topics with internal stakeholders and external partners/service providers.
• Work cross-functionally with IT, Finance, Product, Marketing, and other departments to operationalize charging products and services.
• Collaborate with retail/sales operations, product marketing, and customer-facing areas to provide expertise on charging knowledge.
• Manage and contribute to key performance indicators (KPIs) and Objective and Key Results (OKRs) related to charging operations for optimal customer facing and backend business operations.
• Enhance customer-facing and internal processes and reporting structures to improve service quality and customer experience.
• Ensure compliance with market specific standards for technical requirements of EV charging products, accessories, and services.
• Identify opportunities for improvement and streamline charging products/service operations and delivery processes.
• Contribute to strategies aimed at enhancing customer take rates and retention throughout the lifecycle of charging products and services.

Required Qualifications:

• Bachelor’s degree in business administration, Operations Management, Engineering, or a related field.
• Experience in the electric vehicle (EV) industry or related field.
• Understanding of customer centric charging solutions and operating models.
• Experience in cross-functional collaboration and operations management.
• Ability to effectively interface with various departments and external partners.

Preferred Skills:

• Customer Focus: Ability to gather customer insights and optimize operations accordingly.
• Prior experience operating Digital or Charging services in an EV or D2C company.
• Organizational and learning agility.
• Technical acumen.
• Proven track record of driving operational excellence.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.