Client Manager - Nordics - Sweden

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Client Account Manager is a key role aimed to maintain and develop the client/stakeholder relationship. This role works closely with the operational leads to ensure the operational delivery is aligned with forecasts and client expectations, ensuring SLA's are met, adequate training in place, running quarterly business reviews and responsible for communicating between the client and operations on a regular basis. This role reports into the Account Management Team Leader and acts as single point of contact for selected customers.

What you'll be doing:

Shareholder activities

• Maximize revenues for the assigned portfolio with clear ownership of account P&L management
• Controls and drives preferred supplier strategies
• Work together with Global and Regional Account Managers where applicable

Customer activities

• Responsible for driving customer retention and expansion
• Generates regular customer account reviews where required
• Monitors the overall profitability of client and conduct health checks
• Takes responsibility for ensuring practices are relevant in terms of business management and for complaint management. Integrates all relevant topics into the overall customer strategy
• Exhibits outstanding negotiation skills in terms of contract, rates and client management
• Has extensive and in-depth knowledge of customer portfolio as well as the individual agreements, expectations, SLAs, policies, compliance regulations and KPI´s
• Has extensive product knowledge and ability to promote activity from Meetings Express, Group Air, Production, Travel to incentives
• Maintain high CSAT ratings alongside Operations – takes responsibility for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handles any potential issues in an appropriate manner.
• Create and maintain stakeholder engagement programme
• Achieves sales target for the assigned group of customers
• Keeps a strong focus on deepening customer relationship and to build and create long lasting multi-level relationships
• Responsible for marketing & communication within client accounts
• Manage and update CRM system
• Generation of prospect stakeholder meetings, presentations and proposals

Employee activities

• Completes required training within the assigned timeframe and has commitment to ongoing training
• Achieve personal and departmental goals
• Foster team work
• Ability to work in a collaborative manner with the wider GBT Business

What we need from you:

• Minimum of 5 years experience in the industry
• Demonstrable experience in a similar role in event / travel industry
• Strong negotiation skills
• Strong commitment to developing and delivering customer focused service
• Excellent communication and presentation skills in Business English, persuasive skills, decisiveness
• Ability to support change processes in his area of responsibility: personal willingness to embrace change in a dynamic working environment
• Ability to analyze problems (individual and team-level performance), and to effectively resolve these problems (problem-solving skills)
• Good personal organization and time management skills, capacity for continuous self-reflection
• Willingness to travel, e.g. customer visits, onsites
• Additional duties as requested

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!