Telecommunications Programmer - Orlando, FL, USA

Job Posting Title:

Telecommunications Programmer

Req ID:

10090365

Job Description:

About the Role & Team:

Do you enjoy technology? Have you worked in a call center environment? Bring your experience to Disney! As a Telecommunications Programmer, you will be primarily working out of the Orlando Disney Central location. You will focus on finding and solutioning custom applications that provide efficiencies in the contact centers. Join this team!

This is a full-time position.

You will report to the Senior Manager-Telecommunications.

What You Will Do:

• Write simple and sophisticated SQL queries, using vendor ODBC connections to query data sources

• Work with SSO solutions, such as Open ID Connect, and have sophisticated skills in Excel, including pivot tables, XML imports and formulas

• Ensure all the telephony products and solutions meet security and standard process guidelines

• Build, update, and maintain databases, and write scheduled and event-driven workflows, using Jenkins for custom applications

• Write Batch and Bash scripts, Microsoft Office Macros for Excel, Access and Outlook, using programs such as Microsoft Visual Studio and C# programs

• Use HTML, JavaScript with jQuery/AJAX/JSON/XML, C# frameworks to make web applications for clients to use

• Provide enhanced interactions in existing SharePoint pages and other custom applications

• Use PuTTY and other terminal/remote software to connect to Solaris/RedHat Linux servers

• Install and configure required server/network software

• Run regular status reports to assess need for upgrade/maintenance

• Use Eclipse IDE to write Java-based IVR solutions that are guest-facing

• Work with numerous sources of record systems to provide a better guest experience.

Required Qualifications & Skills:

• Previous Call Center experience

• Ability to prioritize with a good attention to detail

• Computer proficiency within a Windows environment

• Demonstrable ability to partner with internal customers and external vendors

• Shown ability to work in a fast-paced environment

• Problem solving skills

• Creativity, innovation, and ability to think outside of established guidelines

Required Education:

Bachelor's Degree or Equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Disney Central (WDW)

Primary Job Posting Category:

Systems Engineer

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Orlando, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-05-22