Customer Success Associate - OKC - Infection/Injury Prevention - Oklahoma, Oklahoma City 1141 N Robinson

Work Flexibility: Field-based

The Customer Success Associate (CSA) will assist in driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage. In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base.

Drive focus and targeted organic growth and accretive op margin performance across targeted legacy products:

· Promote Stryker Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships.

· Tailor clinical message based upon knowledge of the customer, advice on appropriate

product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors.

· Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs.

· Develop product line expertise.

· Responsible for meeting targeted objectives within an assigned geography.

· Assist and lead hospital surveys.

· Assist in post-sale implementation and training including ensuring customer adoption and satisfaction.

· Focus on customer satisfaction by demonstrating teamwork and empowerment.

· Independently solve customer issues using a consultative approach and operating with honesty and integrity.

· Provide a highly responsible and unsurpassed level of customer service.

· Utilize proper software and technological tools to maintain proper records.

· May assist in preparation and operation of trade shows, conventions and clinical meetings.

· Keep Sales Leaders and Sales Representatives informed of territory and project progress on a regular basis.

· Solves product problems for customers in an expeditious fashion.

· Must understand and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.

· Must adhere rigidly to all GMP policies and procedures as stipulated by the FDA and other governing bodies.

Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.