#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
As a Manager on our Professional Services Operations team, you will provide critical support to our sales and consulting teams. You will oversee a team that that develops proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.
What You'll Do:
Manage team of operations analysts, working closely with professional services leaders and sales on a daily basis
Oversee day to day operations of our engagement support team, including contract development, project set-up, timecard support and wrap-up
Manage customer specific escalations as they arise
Support team members on complex contracting scenarios and drive to resolution
Work cross functionally with internal CrowdStrike Legal, Finance, and Sales teams to streamline processes
May own various process improvement efforts and system automation efforts within CrowdStrike’s Services business
Scale and optimize existing queue management processes
What You’ll Need:
5-7 years experience in operations management, preferably in a GTM sales and services organization within a SaaS, professional services, or technology company
Demonstrated leadership and management capabilities, including the ability to lead teams, drive change, and inspire a culture of excellence
Excellent communication skills with the ability to convey complex information effectively to diverse audiences
A strong focus on operational efficiency, process optimization, and continuous improvement methodologies
Bachelor's degree in business administration, Operations Management, Finance, or a related field
Extensive experience working cross-functionally to accomplish business goals
Skilled in project management and process improvement skills
Bonus Points:
Strong working knowledge of a professional services firm preferred
Experience overseeing a queue based team
Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool)
#LI-AC1
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.
CrowdStrike participates in the E-Verify program.
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:08-05-2024More Information
Application Details
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Organization Details
CrowdStrike, Inc.
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