Field Actions Engineer (Level 6) - Toluca Regional Engineering Center (TREC) - CCA And TREC Substation

Job Description

This is a hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

What you will do:

The CCA Field Actions Engineer primary responsibility, in cooperation with the Quality Field Actions Engineer, is to assure a successful and timely launch of all approved field actions for the Mexican and GMCC markets.   

A critical ort metrics.  The CCA Field Actions Engineer will work with various CCA positions, such as the National Warranty Supervisor, the Warranty Consultants, District Managers Aftersales (DMA), Field Service Engineers (FSE), and Customer Quality Engineers (CQE) to ensure Processes & Procedures are met while improving the experience, serving as a key liaison between GM, our Dealer Network and our Customers.  A person in this role develops into a key role as a subject matter expert in all aspects of the Field Actions and procedures.

Additional Job Description

Main Activities

• Attend the execution SFI meetings.
• Release local Field Actions (FAs) bulletins.
• Validate availability of the correct level of inventory, prior to launch any Field Action.
• Supports the delivery of Service Parts.
• Request the upload of the affected VINs, provide follow up and validate there are no error in the activity.
• Provide answers to Field Actions related questions from dealers.
• Support dealers and Field Service Engineers to fix vehicles and meet SFI metrics.
• Request the mailing of the notification letters to final customer.
• Handle Warranty expenses related to Field Actions.
• Track and/or develop Field Actions related metrics.
• Lead strategies to improve completion rates in the Mexican and GMCC Markets.
• Manage POs with related suppliers.
• Support the selection of the supplier for mailing letters.
• Manage payments to suppliers
• Attend MEC SFI monthly meeting.
• Create Field Actions report for major and/or special field actions.
• Respond to dealer’s controversies about FA performance.
• Request creation of new Labor Codes when needed for special FAs.

Focused Analytics

• Create ad-hoc reports from GWM data
• Create the monthly Field Action’s performance for Mexico and GMCC
• Occasionally pull data for legal requests

Respond to email requests

• Respond to all the inquiries in the Field Actions e-mail account.

Develop Yearly Objectives

• Create new objectives based on past years results
• Review and update the Service Standard related to Field Actions, including Electrical Vehicles

 Other

• Help to find creative solutions when it is required to launch some Field Actions that require specific actions that need to be locally developed.

Required Qualifications

• Engineering bachelor’s degree, or similar, with high knowledge on vehicle’s parts and functionality.
• User of MS Office applications: Word, PowerPoint, Excel, Outlook, etc.
• Big Data Management preferrable.
• Statistical knowledge and data interpretation.
• Excellent communication skills and time management.
• Excellent written communication in English and Spanish.
• Ability to express ideas, problems, solutions, recommendations in English.

Preferred

• Knowledge and experience in vehicle components and repairs
• Data analytics experience
• Field experience with dealers

Competencies

• Strong customer focus
• Results oriented
• Self-motivated and self-directed
• Excellent oral and written communication
• Innovate now

Remember to attach your CV when applying to this vacancy.

Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.