Sr. Technical Writer - Product Docs (Remote) - USA CA Remote

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:  

As a Senior Technical Writer, you’ll lead documentation efforts for your assigned product area to deliver a best-in-class content experience for our highly technical audiences. You’ll set the example for best practices in user-centered technical writing, work with SMEs to develop a deep understanding of complex products, and play a key role in defining content delivery strategy.  
 

What You'll Do: 

• Plan and develop high-quality, user-focused content that helps users get the most out of our products and elevates our product documentation set. 

• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out. 

• Define, refine, and own the documentation set for your assigned product area, including managing delivery timelines and output. 

• Play a key operational role in architecting the pipeline for delivering user-facing content to various sources, including taxonomy-driven, context-sensitive help.  

• Help expand and refine our writing team’s standards, processes, tooling, and best practices, identifying improvements and helping to implement them at scale. 

• Mentor other writers and participate in collaborative content reviews. 

• Advocate for the customer in all aspects of your job and be a documentation evangelist. 

 

What You'll Need: 

• 10+ years of experience in technical writing. 

• Strong knowledge of DITA/XML and structured authoring. 

• Demonstrated understanding of topic-based authoring and reusable information architecture. 

• Experience with a docs-as-code model or experience using Git for documentation source control. 

• Excellent writing skills, great sentence structure, and ability to write with a conversational yet professional voice. 

• Demonstrated ability to develop a thoughtful information hierarchy and deliver content components that contribute to a cohesive documentation set. 

• A user-centric focus on what the customer needs, not what the system does. 

• Experience exploring a customer’s pain points and addressing their needs through documentation. 

• Demonstrated ability to work with engineers on a technical level to integrate help content into a product. 

• Strong cross-functional communication skills that enable you to drive projects with numerous stakeholders. 

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations. 

• Exceptional audience analysis, written and verbal communication, and problem-solving skills.  

• Strong grasp of UX fundamentals and content strategy, and experience working with UX designers and researchers. 

• Portfolio of writing samples that demonstrate your excellent writing skills and ability to make complex/technical subjects easy to comprehend for an intended audience. 

 

Bonus Points:  

• Cybersecurity experience strongly preferred. 

• Experience using a Component Content Management System (CCMS). 

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:08-07-2024