Customer Engineer, Adobe Journey Optimizer - Bucharest

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for a Customer Engineer (full-stack) to join our Adobe Journey Optimizer team based in Bucharest.

If you possess a self-driven attitude, a fervent passion for problem-solving, and a desire to directly impact customer experiences at scale, this opportunity may be your ideal fit!

The Opportunity: Join the Adobe Journey Optimizer Customer Engineering team, where our primary focus is to help resolve customer issues Working closely with core product engineering teams and identify opportunities for preventing issues from occurring again. As a member of our team, you'll have the opportunity to triage issues, debug complex problems, and develop solutions to prevent issues and escalations, ultimately ensuring a seamless customer experience.

What You Will Do:

• Gain deep insights into customer challenges and triage issues effectively.

• Debug complex issues involving multiple micro-services at different layers of the Adobe Journey Optimizer and underlying Adobe Experience platform.

• Utilize Splunk and navigate through logs to identify and resolve issues promptly.

• Develop solutions to prevent escalations and improve the overall customer experience.

• Collaborate with Customer Support, Product Engineering, and Product Management teams to address customer issues and enhance product stability.

• Be a champion for customer success, ensuring that their needs are addressed promptly and effectively.

What You Need to Succeed:

• Expertise in both front-end and back-end development.

• Deep understanding of data structures and modern application development.

• Ability to debug complex software issues involving multiple integrating products and underlying platforms comprising of multiple micro-services at different layers.

• Good command of programming languages such as: Java, Python and Javascript

• Ability to use Splunk and navigate through logs.

• Experience with Customer Support and/or Customer Success Engineering is a plus.

• Strong soft skills, including the ability to effectively communicate and collaborate with customers.

• Ability to document debugging steps to facilitate issue resolution and knowledge transfer within the team.

Nice to Have:

• Experience with getting on customer calls to understand their issues firsthand.

• Previous experience in documenting debugging steps to facilitate issue resolution and knowledge transfer within the team.

If you're ready to embark on a journey of innovation, collaboration, and you are passionate about delivering exceptional customer experiences, we invite you to apply and become an integral part of our dynamic team at Adobe Journey Optimizer Customer Engineering!

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.