Home Energy Consultant and Salesforce Administrator - GBS - Manila Shared Services 2 - Manila Shared Services 2

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

As a Home Energy Consultant, you will be a dual force in our sales team, adept at managing our CRM to optimize sales processes while also engaging directly with customers to promote and sell our clean energy solutions. Your role is critical in ensuring the high-quality management of our Salesforce system and driving the growth of our customer base through effective sales strategies.

What You’ll Do

CRM Management:

• Oversee the administration of Salesforce CRM, including user management, data integrity, custom automation, and routine tasks crucial for maintaining a streamlined sales process.
• Manually assign leads and manage a clean, well-organized database to ensure accuracy and accessibility for the sales team.
• Create customized views and reports within Salesforce to facilitate efficient tracking and management of sales activities.
• Act as the primary liaison for the sales team, collating feedback on system performance, tracking bugs, and coordinating with technical teams to implement necessary changes or enhancements.
• Ensure ongoing optimization of the CRM to support sales operations, incorporating team feedback to continually refine processes and system functionality.

Direct Sales Engagement:

• Identify potential customers and manage the full sales cycle from lead generation to deal closure.
• Educate and advise customers on the benefits and savings of GM Energy solutions, positioning yourself as a trusted consultant in clean energy.
• Build and maintain strong, lasting relationships with clients, ensuring high levels of satisfaction and loyalty.

Operational Excellence:

• Facilitate training sessions for the sales team to maximize their use of the CRM in alignment with sales strategies.
• Stay updated on new Salesforce features and industry trends to continuously improve our tools and processes.
• Participate in strategic planning sessions, contributing insights from both CRM data and customer interactions to shape business strategies.

Working Conditions:

• The role will require flexibility to adapt to peak sales periods, particularly in Q2, Q3, and Q4.
• This is a collaborative, team-oriented position within a matrix organization that requires cross-functional interaction and decision-making.

Additional Job Description

Your Skills & Abilities (Required Qualifications)​​

• Proven experience as a Salesforce Administrator and a background in direct sales, preferably in the energy, solar power, or utilities sectors.
• Strong understanding of CRM best practices and sales processes, with the ability to leverage both to drive business success.
• Excellent interpersonal and communication skills, capable of effectively negotiating and building rapport with clients.
• High level of initiative and ability to work independently in a dynamic, fast-paced environment.
• Preferred: Salesforce certifications and a passion for sustainability and clean energy solutions.

Career Path:

• This unique position offers the opportunity to develop expertise in both technical CRM management and strategic sales roles, with potential pathways to senior sales management or CRM system strategy roles.

Important: This is a night-shift (8:00 PM - 5:00 AM Manila Time), Hybrid Set-Up

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.