Business Insights & Analytics Manager, OnStar - Oshawa Elevation Centre - Oshawa Elevation Centre

Job Description

Do you want to play an important role in growing a brand that keeps customers safe, connected, and ready for the road ahead? Do you want to be part of a team of problem solvers, helping to solve complex issues while navigating new paths forward to grow the business?

We are looking for a Business Insights & Analytics Manager to help manage OnStar Canada’s Business Performance through reporting, data analysis, and tactical consulting. As part of the Business Operations & Performance team, you’ll play a key role in shaping OnStar’s multi-year strategy, developing and leading strategic & innovative initiatives, providing meaningful data-driven insights, and thought leadership for the OnStar Canada Leadership Team.

Key Responsibilities:

• Support the team by maintaining a strong understanding of OnStar Canada performance, leveraging data to answer business questions, solve business challenges, identify trends, opportunities, solutions, and actions to drive subscription volume and address enterprise needs

• Generate comprehensive fact-based insights to support thorough business decision making

• Responsible for the development and support of the delivery of the OnStar & SXM Monthly Operating Review (MOR) and Analysis

• Become the data Subject Matter Expert (SME) for OnStar Canada

• Provide a regular cadence of necessary performance reports and scorecards in support of the OnStar Dealer Field Team

• Maintain expert knowledge of main data sources for the OnStar business unit and effectively utilize these sources for reporting purposes (i.e., PowerBI, Cognos, etc.)

• Produce and prepare specialized reporting packages, dashboards and scorecards for business and leadership presentations, selecting the appropriate approach based on the audience

• Develop data strategy and models to report periodic performance insights on new and emerging business opportunities

• Work cross-functionally with various Canadian and US stakeholders to understand the current state of the business and provide data insights and analysis on ad-hoc initiatives and business focus areas, including new business opportunities, executive dealer engagements, business deep dives, and strategy development exercises

• Participate on special projects as required

• Compliance with all processes and training required by GM Canada

Required Skills

• An analytical, systematic thinker, with excellent data skills, a creative problem solver, and the ability to synthesize and communicate findings to senior executives

• Ability to tailor and present the message and delivery based on the intended audience

• Ability to work effectively with others, building effective relationships with key team members

• Excellent analytical, communication, prioritization, and organizational skills

• Ability to work in a fast-pace, high-pressure environment with a reliable, self-motivating, and self-disciplining manner

• Demonstrates superior computer skills, including MS Excel, Word &PowerPoint

• Practical experience using PowerBI

Education & Experience:

• The ideal candidate should have at least 5 years of relevant experience

• Undergraduate degree in Business, Math, Computer Science, Engineering or equivalent experience

• Knowledge of Canadian automotive dealership operations and dealer contact experience considered an asset

• Bilingual (English & French) considered an asset

Sought Competencies:

• Drive for Results – support the growth of sales & revenue

• Personal Accountability – It’s on me to get it done!

• High level of decision making and judgement skills

• Engages others effectively - especially those without a reporting relationship

• Intellectual Capacity – ability to deal with detail and complexity; as well as simplify for others

• Ability to effectively prioritize work and efficiently manage a heavy workload

• Can deal with Ambiguity

About OnStar:

Are you an Analytical Thinker who has passion for Innovation & Technology? Do you want to play a integral role in developing strategies that deliver revenue and subscription growth for an evolving brand?

The Business Insights & Analytics Manager plays a key role in driving the success of OnStar and Connected Vehicle Subscription Services.

At General Motors (GM), our OnStar team is a team that lives within Innovation. Our Vision is to Empower our Customers and our Employees, keep it Simple, Earn Trust and lead our industry into the future.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.