Salesforce Administrator (US Remote) - Illinois, US Offsite

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Revenue Operations team at Motorola Solutions enables the tech stack and business processes for the Rave Mobile Safety Product Line.

Job Description

The Salesforce Administrator will play a hands-on role in optimizing business solutions within a rapidly scaling SFDC environment, initially focusing on sales and finance functions and driving efficiencies. The ideal candidate will become an expert in how our company operates and will partner with the business operations team, systematically solving business problems and offering best practice insights. Day to day operations will involve creating processes and frameworks to help our organization run effectively and efficiently to support business strategies and objectives. 

Key Responsibilities:

• Engage with operations team SMEs to define features and functions necessary to meet business objectives.

• Implement configuration changes including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports; collaborate with the development team on more complex requirements.

• Follow best practice guidelines around SSO, infosec and data privacy, object customization and automation.

• Install, configure and maintain Managed Packages for Sales, Marketing, CS and Finance related tools.

• Coordinate UAT testing in sandbox environments prior to releases in production.

• Create and update system design documentation.

• Own all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups and organization-wide sharing default rules.

• Use data management skills to improve Salesforce data quality, implementing rules and automation as needed.

• Proactively maintain SFDC Security Reviews, Release Updates, Health Check, and Optimizer.

• User support including monitoring and improving user adoption, and contributing to ongoing user training.

Required Skills

• 3 years of proven experience in Salesforce CRM Administration, Lightning UI.

• Proficiency in Salesforce Flows, Validation Rules, Formulas and Salesforce CPQ.

• Experience with SaaS/Software Enterprise organizations and supporting sales, marketing and finance.

• Excellent written and oral communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and as part of a team.

• Capable of managing multiple projects and consistently meeting deadlines.

Preferred Skills

• Bachelor’s degree in Business Administration, Computer Sciences or similar.

• Salesforce Administrator Certification.

• Expert knowledge of Salesforce CPQ.

• Experience with middleware tools such as Mulesoft Anypoint and Composer.

• Experience with Zendesk and Gainsight.

Candidate: Candidate can reside anywhere in the US.

#LI-MP2
#LI-REMOTE

Basic Requirements

• 3+ years of Salesforce CRM Administration experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.