Sales Partner Compliance, Program Manager - Bangalore

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Responsibilities (High Level):

• Manage existing Sales Partners Compliance Screening Program with daily hands-on operations and timely processing of new and existing partners.
• Implement and deploy new Enhanced Partner Screening Process (in new tool).
• Create program metrics and summary to stakeholders on a regular basis.

Responsibilities (Detailed):

1. Manage and operate existing Partner Screening Program

• Ensure process is operational, from due diligence until resolution of new and existing partners, amongst each of the responsible team members.
• Address and resolve with urgency, each inquiry or escalation from stakeholders (e.g., Sales, Sales Ops., Legal Compliance, Deal Desk, etc.)
• Respond with urgency to Internal Audit and Legal Compliance requests for partner information.
• Follow and propose updates as necessary to SOPs for onboarding each partner type, from initial proposal through completion of onboarding process.
• Conduct regular reviews for State Owned Entities.
• Define and deploy mitigation controls on issues found
• Act as main point of contact for partners arriving from M&A activities (if any).

2. Implement and deploy new Enhanced Partner Screening Process

• Implementation of new tool (setting up API, data migration transfer, setting up parameters)
• Provide training on the updated process and tool
• Deployment (begin processing cases, quality checks, address issues)
• Detail each process, standard operating process, tutorials.
• Regular review with management all points above plus how the tool is working, what needs to be changed, fixed, fine-tuned.

3. Quarterly review of Partner Screening Programs

• Create and present program metrics to stakeholders (volume of requests, time to completion, types of partner onboarding requests, regional map of partners, number/type of mitigations, etc., including trends over time)
• Include highlights/lowlights/insights
• Changes/updates/what’s next
• Issues/ remediations

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