Customer Service Representative - Illinois, Cary 3909 Three Oaks Rd

Who we want- 

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. 

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. 

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. 

What you will do- 

• Provide phone support for inquiries from sales and healthcare professionals 

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships 

• Process all work in accordance with relevant working practices and standard operating procedures 

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology 

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment 

• Provide support beyond standard hours as needed if call volume and/or workload require additional time 

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales 

• Additional responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing, prepare product or service reports by collecting and analyzing customer information, coordinate sequence and release of back orders according to stock availability, maintain customer pricing in ERP system, including entering contracts as required, implement and support Quality initiatives throughout branch, implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, implement procedures to manage inventory shelf life and expiry records, and support and participate in the branch cycle counting process. 

What you need- 

• 2+ years of experience – required 

• High school diploma – required 

• Bachelor’s degree – preferred 

• Clear and concise communication skills - required  

• Passion for best-in-class customer service and ability to make customers promoters of our products and services - required  

• Drive to dig into the details of customer issues to solve problems proactively - required  

• Ability to work flexible hours, as needed to support the business needs - required