Sales Support Representative - Michigan, Portage 3800 East Centre Ave

Work Flexibility: Hybrid

** THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT **

Who we want-

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, improvement, and outcomes.
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.  You will be the face of Stryker!

What you will do-

The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. This individual will assist (2-3) sales regions and work with internal departments until the product is delivered to the customer. The Sales Representative answers incoming Account Manager calls and emails.

• Responsible for total customer and sales representative satisfaction in order management
• Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Additional responsibilities include, but are not limited to : Accountable for all record-keeping as appropriate and in accordance with Stryker specifications, must meet all training and documentation criteria, abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems, builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments, prioritizes and identifies activities and tasks, adjusting priorities when appropriate, build relationships and foster teamwork with fellow team members, leadership and individuals within other departments

What you need-

• High school diploma or equivalent - required
• Bachelor's degree - preferred
• 2+ years of relevant experience - required

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.