Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do
People
• Onboarding of new and return to work team members
• Leading and providing technical support to 75 Travel Counselors
Operations
• Coordinating technology roll outs – collating requested data, prioritizing pilot groups, training, provided feedback to project teams, and communicating updates to team members
• Communicating Business Updates that affect operations, e.g., system outages/tool outage, change in process, annual leave expectations, etc.
• Managing compliance/compulsory training completion to deadline
Financial
• Collaborating with the Team Coach and Workforce Management team to achieve excellent service levels, avoiding any financial impact for clients
• Collaborating with Workforce Management on FTE optimization
• Handling payroll submission to ensure accurate and timely payment for staff, and that paid hours are both optimized and deliver high efficiency and results
Customer
• Service Levels – running real time updates and skills of Travel Counselors to reduce any holding times for our customers
• Escalation of technology issues impacting clients, e.g., Outlook not working, GDD itineraries/invoices not sending, Cisco connectivity issues, Travel consultant system issues, etc.
Quality/Risk
• Owner of Business Continuity Planning for the Traveler Care teams in their remit
What We Are Looking For
• Process oriented with the ability to problem tackle and drive process improvements
• Works both independently and as part of a team
• Data driven decision-making and sound analytical skills
• Prioritizing effectively and implementing an efficient personal organizational system
• Communicates and influences various collaborators at all levels
• Prioritizes multiple projects concurrently and deal with changing priorities when required
• Change management implementation
• Excellent solid understanding of industry tools and systems desirable
• Excellent verbal and written skills
• Shown Leadership skills, experience leading others and driving accountability preferred
Location
Mexico - Virtual Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
More Information
Application Details
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Organization Details
Amex GBT / 329 GBT Travel Services MX
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