Customer Success Manager, Digital Media - Tokyo

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Opportunity

Within the Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through adoption and value realization.

As a Customer Success Manager (CSM), you will lead customer engagement to build a strong relationship, and drive adoption of our Digital Media products/solutions - Adobe Creative Cloud and Adobe Document Cloud, to ensure our customer realize value from their investment.

What you'll do

• Build a strategy and an overall annual plan for your portfolio of accounts.
• Plan a success plan for each accounts to build relationship and increase solution adoption/usage to drive value realization.
• Work closely with cross-functional teams like Account Executives, Solution Consultants, Enterprise Support, Marketing, to put the plan into action.
• Lead customer engagement events like workshops, seminars and study meetings to support them understand the value of our products/solutions.
• Build positive relationships with customers including senior level and C-level.
• Track your accounts' performance/status and take appropriate action as needed including escalation.
• Provide your customer success stories, use cases to our Customer Success team including other regions, and also to other cross-functional teams.

What you need to succeed

• Bachelor’s or Master’s degree
• Self-starter with a passion for driving customer success and measurable outcomes
• 5 years plus of validated experience with account planning and/or customer success planning
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate activities/projects and foster joint partnership
• Ability to prioritize, multi-task, and perform effectively under such situation
• Existing knowledge of creative workflow or highly motivated to gain such knowledge
• Experience in leading and facilitating customer workshops, seminars
• Empathetic and positive personality
• Native Japanese language skills and business proficiency in English skills.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.