Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work.
We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you!
Job Description Summary
Responsible for renewing, up-selling, cross-selling, and closing maintenance/service/license contracts for assigned accounts. Also responsible for building relationships with assigned accounts and addressing customer challenges. Demonstrates knowledge of Adobe's various products and maintenance contracts and presents these to customers. Ensures customer awareness and understanding of applicable product elements. Must meet sales objectives such as quota and productivity requirements. Maintains relationships with other team members to ensure mutual objectives are met.
Job Description
The Challenge
The Solution Account Manager team is seeking a customer-centric contributor. This position requires combining product expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. The Solution Account Manager will focus on executing renewals, upsells, and cross-sells for significant deals within assigned accounts, while also addressing customer challenges and supporting their utilization. They will work closely with internal partners including Account Executives, support teams, consultants, and operations specialists to build awareness and influence for timely renewal success and execution. Additionally, they will directly engage with customers, providing value propositions for SaaS solutions, supporting business requirements, and overcoming objections to ensure success in upcoming renewals.
Responsibilities
- Develop deep expertise and understanding of Adobe's Digital Experience Subscription to drive positive renewals.
- Research customer contracts and purchasing history in Adobe's various CRM systems to create timely and accurate quotations for renewals within the portfolio.
- Communicate with customers, sales, consultants, and support to understand current customer usage and detect retention risks.
- When retention risks are detected, collaborate with sales, CSM, and management to propose recovery plans.
- Manage quarterly budgets for assigned accounts, ensuring successful renewals, and actively propose upsell and cross-sell opportunities.
What you need to succeed
- Sales experience in SaaS cloud services
- Minimum of 3 years’ experience in a similar or related role (e.g., Customer Success, Sales, Service Renewals) with direct customer interaction
- Excellent interpersonal skills and the ability to handle professional interactions
- Ability to respond quickly to multiple ad hoc requests while meeting customer expectations
Desirable Skills
- Excellent executive-level communication skills (oral, written, presentation) with the ability to explain technical concepts
- Familiarity with Adobe Experience Cloud technologies
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
More Information
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Organization Details
Adobe JP
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