Senior Manager, Operations - Sunnyvale, TX

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Areas of Responsibility

The primary responsibilities of the role entail the following:

Relationship Management/Operations:

• Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness and creativity
• Accomplish key performance indicators and service level agreements as identified by client and conduct regular Quality Assurance audits
• Oversee the environmental and safety program for the site and foster a “Safety First” culture within the JLL and supplier teams
• Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors and contractors
• Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
• Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts

Executive Reporting:

• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client

Budgeting:

• Oversee the development and management of the capital and zero-based expense budgets for the facility
• Develop monthly/quarterly variance reporting on the operating budget

Education/Training:

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis

Skills/Experience:

• Minimum of 5 years facility management experience, including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation

Other Skills:

• Proficient in Word, Excel and other Microsoft Office Suite programs
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal and supervisory skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail oriented
• Success working with subcontractors/vendors supporting mutual safety objectives

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.