Product Support Engineer - Crawley

Location: Crawley, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

THALES are looking to recruit a passionate & driven Product Support Engineer to act as a point of contact for engineering queries relating to any aspect of Electronic Warfare Systems for our Through-Life Support Engine Division.

Location – Crawley hybrid working

This is a key role providing technical expertise and support for our products, equipment and systems. You’ll act as a point of contact for product engineering queries, implementing product design changes and being on hand to both engineering functions and the user community.

What will you deliver?

• To address obsolescence, reliability and supportability issues arising in the product
• Initiate, approve and advise on the embodiment of changes to the products to (a) address supportability events and (b) improve the utility (functionality, performance, and supportability) of the products
• Provide technical expertise to manufacturing, test, and repair activities which relate to the products and to effect improvements to the processes and related equipment
• Organise and lead the execution of the above tasks where a team of people is required to conduct them, managing the work, using allocated resources and with responsibility for identifying changes in resource requirements and seeking / negotiating a share of common resources.
• To represent the company in technical interactions with external organisations which concern the products Ensure that any assumptions and dependencies associated with the solutions are identified, recorded and maintained.

Additionally, to have the capability to perform all of the following:

• To initiate, approve, issue and present any documentation covering this work
• Produce estimates for packages of work.
• Plan, control and co-ordinate the work in order to produce designs on time and to the specified requirement by one or more of the following:
  • Motivating and managing a team to produce desired objectives.
  • Pro-actively monitoring and assessing the performance of sub-contractors

• To disseminate product knowledge and product application within the company
• To liaise with other team members, project teams, disciplines, groups and subcontractors on technical and programme matters.
• Undertake feasibility studies and the preparation of proposals and tenders, co-ordinating the activity of supporting staff as required
• Develop any assigned staff through coaching and to provide learning opportunities for assigned staff based on the product and its support and deployment
• Ensure effective collaboration between engineering and other disciplines in the execution of all works relating to the product
• Provide progress reports as required by company procedures and practice
• Participate in visits / trials and represent the company on / off site where necessary
• To ensure compliance with all company safety and security procedures

Who are we looking for?

• Ideally worked as a Product Support Engineer or similar role
• Electrical engineering experience in a Navy/MOD environment.
• Experience of Trouble shooting within a test facility using test rigs etc
• You are able to understand the key issues and their implications. They are able to ask relevant and constructive questions on the subject. This level is aimed at roles that interface with TLSE and therefore require an understanding of the TLSE role
• Degree qualifications in an electronics subject (desirable)
• Ex-Forces background as a technical subject matter expert.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Performance Related Bonus
• Half day every Friday, usually finishing around 13:00pm
• Hybrid Working
• Pension Scheme
• 28 days annual leave (Plus Bank Holidays) 
• Life Cover
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

The successful candidate will need full Security Clearance (SC) -For more information and guidance please visit the UKSV website*

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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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