Senior Customer Success Manager - Sydney

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge

We are hiring a Senior Customer Success Manager to join our APAC Solution Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment.

The candidate we are seeking is focused, organised and highly motivated with an understanding of Adobe Creative Cloud solutions to manage the partnership between Adobe and our customers. Working directly with our customers to understand business and technical requirements, we develop solutions to ensure success!

What you'll do

• Accountable for Customer’s overall success with Adobe, including adoption of Adobe’s solutions, improving customer health, and bringing confirmed value to customers 

• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals

• Lead customer discovery - uncovering customer pain points , mapping workflows and aligning Adobe solutions to solve key business challenges whilst work with extended Adobe team to help customers realise the potential of their investment.

• Lead and deliver product enablement / demo’s as required for the customer

• Drive adoption of Adobe products by understanding industry needs and applying best practice to meet customer needs 

What you need to succeed

• 10 + years relevant work experience within Customer Success and working with large Commercial Enterprise customers

• Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients.

• Experience with Adobe’s Creative Cloud and Document Cloud (Digital Media) Solutions greatly advantageous or similar solutions in market

• Experience driving customer business transformation via product and service offerings

• Ability to prioritize, multi-task, and perform effectively under pressure with exceptional presentation, and communication skills (both verbal and written)

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

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Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging. We will ensure that individuals with disabilities are provided reasonable accommodation to

participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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