Renewals Sales Specialist - San Francisco

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

The Enterprise Renewal Sales Specialist will work with existing customers to renew their Enterprise Agreements with Adobe. This will be accomplished through but not limited to understanding existing customer footprint and use cases, daily customer sales activities, value realization, and usage measures. The role involves the management of existing accounts through the renewal of enterprise agreements as well as finding new opportunities within the account base. The Enterprise Renewals Account Manager will be based out of San Francisco, Los Angeles, Lehi, Denver, New York, or McLean offices.

What You'll Do

• Drive and close renewal opportunities and upsell in the Strategic Commercial Enterprise space for our Enterprise Term License Agreement (ETLA) program

• Assist customers in understanding Adobe enterprise solutions, configuration, environment, and how they fit within their current infrastructure and business processes

• Drive DX Customer Retention using customer insights, usage, understanding of business issues and company objectives

• Leverage Mutual Action Plans to drive on-time renewals

• Planning: Effective planning skills to plan out customer renewals and timelines throughout the FY

• Time management: Will work closely with Account Directors and Product Specialists to strategically plan customer retention and growth plans within each existing Adobe relationship

• Add additional growth to every renewal as well as uncover growth opportunities beyond the current Adobe relationship

What you need to succeed

• 3-5 years of prior inside/outside sales experience, preferably in enterprise software, with a proven track record of success

• Prior account management experience around the renewal of Enterprise Agreements, including understanding customer use cases, product usage, and legal terms

• Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required

• Excellent communication and interpersonal skills. Must be an active listener

• Experience in prospect to closure and holding quota for your own territory

• Accurately forecast and manage pipeline on a monthly and quarterly basis

• Keep accurate and up-to-date records of all deals in the CRM system

• Highly organized with the ability to work in a fast-paced environment

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $75,500 -- $138,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.