Customer Success Partner - AUMEL10 - Melbourne - Level 4, 500 Bourke Street, VIC

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The Position

The Customer Success Partner will be responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. This role will be open to be placed in either Sydney or Melbourne.

Responsibilities

• Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
• Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross-functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
• Manage the allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage the tender handling process and coordinate with internal stakeholders to ensure a comprehensive and competitive offer is submitted to the customers
• Co-ordinate the quoting & contracting process with the relevant stakeholders
• Timely contract renewals & contract management

What we are looking for:

• Account management execution
• Commercial knowledge
• Excellent communication skills
• Customer relations and stakeholder management skills
• High-level product understanding including how it solves different customer pains

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.