Customer Quality Program Manager (Onsite) - HMN01: S&IS (Sensors) - Burnsville 14300 Judicial Rd, Burnsville, MN, 55306 USA

Date Posted:

2024-05-14

Country:

United States of America

Location:

HMN01: S&IS (Sensors) - Burnsville 14300 Judicial Rd, Burnsville, MN, 55306 USA

Position Role Type:

Onsite

Collins Aerospace is seeking a Customer Quality Program Manager to support our Business & Regional Avionics business. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives.  The quality program manager serves as the customer’s voice throughout the organization and leads a cross functional team to resolve known issues and drive preventative actions to reduce quality escapes. 

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and implement appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer. 

May be eligible for relocation.

Primary Responsibilities: 

• Leads a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design, and customer support. 
• Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers. 
• Directs Escape management procedures, root cause analysis, develops recommendations for corrective action for design problems for internally produced products & processes. 
• Working with product design and specification, devises testing plans, methods, and equipment to assure a high level of product quality.   
• Performs Escape management procedures, root cause analysis, and recommends corrective action for design problems for internally produced products & processes. 
• Leads customer audits/assessments when requested. 
• Identifies and manages risk in product development primarily utilizing and driving PPAP core elements (e.g. PFMEA, MSA, Process Flow and Control Plans, etc.).  
• Develops proactive quality initiative strategies and drives their implementation.  
• Review process control documentation to ensure compliance with requirements, objectives, and/or contracts. 

Qualifications/Experience Needed:

• 3+ years of Quality Assurance in production / manufacturing
• 3+ years of project management experience
• Ability to effectively lead a cross functional team to drive quality improvement initiatives.
• In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
• Typically requires a University degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Preferred Qualifications:

• Background in Aerospace industry
• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

You could be a great fit for our Quality organization if: 

• You take immense satisfaction and pride in the quality of your work.  
• You’re the first to point out opportunities for continuous improvement (even outside of work…not at all to the annoyance of your friends and family).  
• You understand the absolute importance of adhering to compliance…all while making your customers proud by achieving a zero-defect quality delivery plan. 

OK. We got it. You live and breathe Quality. So do we! For us at Collins Aerospace, quality is personal. People’s lives and safety depend on the quality of our products. From the child flying for the first time, to the men and women who save lives, to the astronaut exploring outer space – what we do matters, every day. If you checked the boxes above, we invite you to join the Quality organization as we work to be the best aerospace company for the world by delighting our customers with 100 percent on-time delivery and zero-defect parts. 

&anchor=reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

 

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Employee Scholar Program, tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Incentives for a Healthy You
• Bright Horizons, back-up child / elder care and college coach resources
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Teladoc Medical Experts, second opinion program
• And more!

  

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

 

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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