Technical Application Support Engineer (m/f/x) - AFC Technology - Berlin Otto-Suhr-Allee 6-16

Deutsche Bank Technology in Berlin

DB Technology is a global team of tech specialists, spread across multiple trading hubs and tech centres. We have a strong focus on promoting technical excellence – our engineers work at the forefront of financial services innovation using cutting-edge technologies.

Our Berlin location is our most recent addition to our global network of tech centres and growing strongly. We are committed to building a diverse workforce and to creating excellent opportunities for talented engineers and technologists. Our tech teams and business units use agile ways of working to create #GlobalHausbank solutions from our home market.

As an Technical Application Support Engineer you will be providing technical L2 application support for business applications across several lines of business utilizing a follow the sun support model. The AFC (Anti-Financial Crime) line of business has a current portfolio of 20 applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings.

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Your key responsibilities

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.

• Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.

• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.

• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

Your skills and experiences

• Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment.

• Knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications.

• Red Hat Enterprise Linux (RHEL) – searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus.

• Working knowledge of Ansible,Elastic Search, Tomcat, OpenShift, Ansible, Grafana, and Prometheus, the ITRS Geneos monitoring tool or equivalent, Control-M enterprise scheduling

• Ability to perform Oracle query creation, execution, and efficient usage of SQL Developer

What we offer

• Competitive salary and benefits, including 30 days of holiday

• Hybrid model of remote work and office days

• Working at the forefront of financial services technology at scale!

In case of any recruitment related questions, please get in touch with Sofya Veselkova.

Contact: Sofya Veselkova +49(69)91042991

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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