Inland First Mile Agent - ZADU611 - Durban - Liberty Building

At Maersk, we are on a revolutionary journey to simplify global trade, and we're looking for talented individuals to join us on this exciting journey. As an Inland First Mile Agent, you will play a critical role in ensuring the timely delivery of import and export containers, while providing exceptional customer service. You will have the opportunity to work with a diverse team of professionals who are passionate about delivering high-quality solutions to our customers.

Key Responsibilities:

• Liaise with suppliers and prepare transport plans
• Allocate freight orders and drive process efficiency to ensure customer satisfaction
• Understand and meet customer requirements
• Maintain on-time delivery as per customer requirements
• Identify and address service failures and process gaps
• Optimize customer experience and intermodal delivery
• Attend/setup telecoms to address customer concerns
• Actively engage with customers and intermodal vendors for timely resolution
• Own and manage finance process and administration
• Actively prevent service failures and collaborate with stakeholders
• Understand and work with KPIs to meet targets
• Drive continuous improvements to remove waste and lower costs
• Identify root causes of missed targets and implement solutions
• Perform in a manner consistent with Maersk's values

Who we are looking for:

• Bachelor's degree in a relevant field plus a minimum of 3 years of hands-on experience in the Transportation Industry.
• Proficiency in stakeholder management, demonstrating the ability to effectively engage and collaborate with diverse stakeholders
• Strong visibility and reporting skills
• Strong financial acumen
• Excellent written and communication skills
• Ability to multi-task and display sense of urgency
• Ability to build and maintain solid relationships (internal and external)
• Excellent organization and problem-solving skills
• Conflict resolution and persuasion skills
• Ability to thrive in high-pressure environments, remaining calm and focused under tight deadlines
• Ability to identify weak spots and proactively engage in analysis and solutions
• Proficient to advanced skills in Microsoft Excel, including data analysis, modeling, and reporting capabilities

We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.