COMPLETE Associate Support, Reception & Front Desk Administration - Albany, OR

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

JOB DESCRIPTION

Office Clerical/ NPS Coordinator

Reports to:   Service/Sales Manager

GENERAL EXPECTATIONS:

The NPS/Office Clerical person is responsible for calling customers and asking questions about their home buying experience. They relay that information onto fellow team members and retailers in efforts to make the home buyer satisfied with their purchase.  They perform multiple administrative duties that strongly contribute to the efficiency of the organization. The role deals with many facets of our business from Sales & Service. This position is in a Team Environment. This position is on site, no remote schedule offered.

DUTIES / RESPONSIBILITIES:

General

• Utilize professional etiquette to call customers asking a set of questions provided
• Sharing information from the customer calls with retailers through email & phone conversations
• Tracking the calls and information on an Excel spreadsheet
• Tracking the number of calls made in a day/week/month
• Filing, making copies, printing / collating, and any other pertinent administrative responsibilities as assigned
• Data Entry
• Creating Fed-Ex Labels
• Accounts Payable

CORE COMPETENCIES AND JOB REQUIREMENTS:

• Ability to multi-task
• Able to function and stay on task in a very busy environment
• Able to organize, prioritize, and deliver projects within deadlines
• Able to communicate positively and clearly with peers, managers, and internal/external customers
• Proficient in MS Office software, including Excel
• Proficient in communication, oral and written
• Knowledge of AS400 and Advantage a plus, but not required
• Bi-lingual (Spanish) a plus but not required

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• 2 years of office administrative experience required
• Must be detail oriented and organized
• Able to adhere to tight deadlines
• Must be able to communicate effectively and constructively with all levels in the organization
• Effective organizational and time management skills
• Ability to work under limited supervision
• Ability to stay focused and on task in a busy environment
• Possible local travel to meet retailers in person

KEY VALUES REQUIRED:

• Trustworthy – capable of handling and maintaining highly confidential information
• Have good sense of judgment/decision making
• Self-driven and detail-oriented team player
• Ability to relate to different personalities
• Honesty in all situations to cultivate an environment of trust
• Positive influence with others
• Dependable

Business Unit - B00018