OnSite Specialist Team Lead--Philadelphia, PA - Pennsylvania, Philadelphia Virtual Address

Work Flexibility: Field-based

• Allocates work to the OnSite team to ensure daily customer expectations are met, as well as ensuring that every team member, including self, is adhering to quality and productivity requirements of the task/services/information.  
• Responsible for building out an onboarding guide for new hires and tailoring the onboarding process to each new hires learning style. Ensures all new hires/team members are credentialed and compliant with account.  
• Serves as a resource for team and supports day-to-day engagement, performance and activities.  
• Consistently facilitates, leads, and actively participates in team building activities. 
• Responsible for escalating all performance and/or behavioral concerns/incidents to the Regional Supervisor in a timely manner. May assist with writing and delivering corrective action and common annual review.  
• Must have a solid foundation of clinical expertise and is able to share that expertise with a wide array of audience, functional knowledge of SPD & OR. Significant understanding of surgeon preference. 
• Provides in-service training at the request of the customer. 
• Good understanding of Joint Commission requirements and managing that for the team and account. 
• Understands the business metrics and Identifies areas of improvement and/or cost savings for customers. 
• Responsible for the fee per case submission and tracker, if necessary.  
• Communication must be proactive, clear, and complete. Information exchange requires tact and diplomacy and must with the appropriate account stakeholders given the circumstance. 
• Attends and participates in continuing education webinars throughout the year.  
• Creates and conducts team huddle; update huddle board/tracker daily (or on regular weekly cadence for small teams). 
• Responsible for troubleshooting and maintaining Stryker equipment and or other related devices. 
• Partners with surgeons, surgical staff, central processing, biomedical and/or all related personnel to improve surgical outcomes.  
• Must accurately and honestly record and report data metrics related to all specific job functions on a monthly basis, including all surgical procedure information. 
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account, including all vendor credentialing required by the account for self and team. 
• Escalates safety and quality issues to initiate remedial action. 
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines. 
• Adheres to all Stryker and medical facility policies, standards and procedures. Ensures specialists are adhering to all Stryker and medical facility policies, standards and procedures; escalates any violations to the Regional Supervisor. 
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. 
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.  
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. 

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.