Project Manager, Global Customer Care (Hybrid) - Michigan, Portage 1941 Stryker Way

Work Flexibility: Hybrid

Who We Want

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

• Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Metrics-oriented managers. People who are always tracking important business metrics to ensure projects meet expectations and budget.

What you will do

As the Project Manager, you will support the Instruments Division - Global Customer Care organization by handling various projects, including operational, commercial, and new product development. This is a hybrid position; you will be able to work from home two days per week.

In this position, you will

• Lead the team in the development of the project charter and management plan.  Direct, manage, monitor, and control projects. Evaluate tradeoffs within the project.

• Meet with project stakeholders to understand and refine project scope; review with manager for approval.  Create detailed Work Breakdown Structure.

• Develop and manage the detailed project Gantt chart.  Analyze critical path and major workstreams.

• Collaborate with supervisor and/or project PM to establish sub-project budget.  Monitor and maintain costs within budget.

• Develop a risk management plan for the project. Identify, analyze, and understand project risks, and develop and monitor a risk response plan.

• Estimate, acquire, and assign project team resources.  Define the role, responsibility, and deliverables for each team member.  Provide direct feedback to functional manager on performance reviews.   

• Develop a Stakeholder management plan for the project, based on the identification, analysis and understanding of Stakeholder expectations.

• Develop and Execute the communications management plan for project team and the needs of key stakeholders.

• Additional role-specific technical areas of responsibilities may be added as deemed necessary by the local hiring manager.

• Incorporates end-user feedback to refine scope through the project lifecycle and can communicate changes, updates and decisions to key stakeholders

• Understand and communicate how goals fit into broader organizational goals and prioritize tasks/schedules accordingly.

• Manage multiple (10+) projects simultaneously, depending on complexity.

• Manage a cross-functional team aiming to complete projects and achieve objectives.  

• Serve as the PMO project lifecycle expert on the team, owning project planning and replanning, assigning tasks, and managing the schedule to ensure deadlines are met.

• Perform project status reporting and exercise good judgment when escalating project and operational risks.

• Leverage PM tools to manage open action, risks, key decisions, and lessons learned

• Actively engaged in improving PMO processes, knowledge platforms, and culture.

What you need

• Bachelor's Degree required

• 4+ years of project management-related work experience

• Demonstrated experience managing or leading projects of varying complexity through the full project lifecycle.

• Certification in Project Management - PMO, experience with project management tools such as Microsoft Project, Smartsheets or other tool highly preferred

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.