Senior Lead Business Analyst, Commercial - Tokyo, Bunkyo-ku 2-6-1, Koraku

Work Flexibility: Hybrid or Onsite

Position summary:

Senior Lead Business Analyst is responsible for building strong collaborative relationships with a specific focus on the Japan business teams. He/She will work closely with the Japan IT Business Partner to ensure consistency in the customer relationship in the scope. He/She will be responsible for providing knowledge and expertise to department heads and process owners in identifying opportunities for technology and supporting prioritization. He/She works to understand complex business needs and processes and to act as a liaison between the business and technical teams. They establish and improve business analysis processes and mentor business analysts. They are responsible for understanding business processes, eliciting and documenting requirements, and coordinating communication among various business groups and IT technical teams for critical and complex projects. Individuals in this position have an understanding of business processes, experience working with multiple technologies, and have demonstrated the ability to work with business users at all levels in the business.

Essential duties & responsibilities:

• Build and maintain strong relationships with the Japan team and act as a liaison between the Japan IT Business partner and teams.
• Build a strong understanding of the commercial processes (including sales, marketing, and other associated functions) within Japan business and apply this understanding to IT strategies and implementations. 
• Improve the business analysis function through best practices, process management, mentoring, and education.
• Manage relationships with high level business stakeholders.
• Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements.
• Define tangible use cases that align desired technology output to commercial objectives.
• Ensure clear communication between business stakeholders and IT technical teams.

Education & special trainings:

Bachelor’s degree in Business Administration, Computer Information Systems, or equivalent required.

Qualification in Business Analysis or equivalent preferred.

Qualifications & experience:

• Minimum 10 years of professional experience is required
• Japanese : Full professional proficiency and above.  English: Professional working proficiency and above
• Knowledge of medical device and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IT requirements.
• Project delivery lead experience with ERP, SFDC, BI/DWH, or other application is required.
• Experience working with high level business stakeholders is required.
• Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
• Experience documenting complex processes and presenting them in a clear and understandable format is required.
• Experience understanding, evaluating, and recommending changes to business processes are required.
• Experience with process mapping is preferred.
• Experience working in an agency-regulated environment is preferred.
• Knowledge of Agile Development methodologies is preferred. 

Physical & mental requirements:

• Demonstrated strong communication and influencing skills – oral, written, listening, executive presentations.   
• Demonstrated ability to partner with business representatives at all levels to identify needs, define and document requirements, and drive solutions.
• Demonstrated ability to guide the business towards optimal solutions.       
• Experience in identifying opportunities for process optimization, process redesign, or development of new process/policies.
• Demonstrated ability to maintain clear communication channels with IT and business stakeholders.
• Demonstrated ability to explain complex technical concepts to a non-technical audience.
• Demonstrated ability to convert complex business functions into technical specifications.

Travel Percentage: None