Staff Escalations Software Engineer - Indiana, Fort Wayne 1950 West Cook Road

Work Flexibility: Hybrid

Who We Want

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Dedicated achievers. Relentless about quality, people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Goal-oriented developers. Keeping the customer and system requirements squarely in focus, people who deliver safe and robust solutions.

What You Will Do

• Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff

• Record relevant data regarding a production issue, provide problem summary to non-subject matter experts

• Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available

• Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows

• Investigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/security, etc) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root cause

• Identify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input information

• Work with the Engage development teams to improve quality and support of production issues

• Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.

Competencies:

• Proven track record of understanding customer needs and delivering solutions, patient and flexible in meeting customer requirements

• Excellent analytical, verbal, and written communication skills

• Deep technical analysis and troubleshooting skills

• Results driven, hands on approach to product support in a collaborative environment with a customer driven focus

• Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture

• Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out root cause

• Independent self-starter; able to complete projects on time with minimal guidance

What You Will Need (Requirements)

• Bachelor’s degree in Computer Science or related field or equivalent

• 4+ years of development experience with at least 1+ years’ experience with technical support

• Demonstrated ability to review existing code base and refactor if necessary, exposure to Java, Ruby and other OOP

• Excellent proficiency with Linux (Red Hat or derivative distro), exposure to system administration, shell scripting, network configurations, server virtualization and cloud deployments

• Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols

• Knowledge of databases, (Microsoft SQL Server preferred), experience reviewing logs, pinpointing performance issues and manipulating data in the CLI

• Familiarity with SCM, code review processes, Agile/Kanban development methodologies

• Familiarity with Jenkins or similar build and test automation tools

• Background in system metrics, log processing and similar technologies

• Up to 5% domestic and/or international travel to customer sites as needed

• $95,100 - $204,000 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.