Sr. Business Systems Analyst - CRM (Hybrid) - Michigan, Portage 3800 East Centre Ave

Work Flexibility: Hybrid

As the Sr. Business Systems Analyst – CRM, you will be responsible for troubleshooting and issue resolution with these systems as well as supporting system enhancements and development of new functionality.  

    

***Hybrid work schedule: M/T/W – Onsite, Th/F – Remote***

Who we want

Analytical Problem Solvers People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Collaborative Partners People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

What you will do

• Develop proficiency in the Salesforce, CPQ, and ServiceMax platforms.
• Serve as the backup resource to the system Admins.
• Assist in identifying, validating, and coordinating problem resolutions with appropriate department(s).
• Develop an understanding of processes and operational procedures within the commercial business to assist in decision making.
• Assist with the testing and delivery of solutions for release cycles and/or new projects.
• Develop proficiency in technical solutions and provides administrative support when needed.
• Ensure appropriate stakeholders are involved in defining requirements, testing, and creating the proper procedures.
• Assist with regression testing and stay connected to divisional and global CRM launches on our shared platform.
• Coordinate with IT counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery.
• Ensure compliance with all regulatory and compliance activities within prescribed area.

What you need

• Bachelor’s degree in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study.
• 2+ years of relevant experience required.
• 1+ year Salesforce, CPQ, and/or ServiceMax experience strongly preferred.
• Strong data analysis and problem-solving skills required.
• Proficiency in PC skills working with large datasets required.

$67,400 - $120,500 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.