Senior Manager, Field Service (Field Based) - Illinois, Virtual Address

Work Flexibility: Field-based

The Senior Manager, Field Service is accountable for leadership and management of all aspects of Field Service delivery to deliver world class service, an engaging environment for employees, and value to customers. The Senior Manager, Field Service will also be accountable for creating a positive culture while developing, evolving, and deploying the overall Field Service delivery strategy in partnership with peers across the organization.

Who We Want:

• Dedicated Leaders. People who seek out the right business solutions and can influence groups and individuals both with customers as well as internally.

• Innovators. People who are open to looking at problems from different angles, continually applying new knowledge to your work, and seeking creative ways to meet challenges.

• Achievers. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.

• Collaborative Partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What You Will Do:

• You will lead leaders and other support roles while ensuring a positive and engaging environment for an organization of 60+ team members with a focus on development and professional growth
• Be accountable to departmental financials to drive proper investments and cost savings initiatives.
• Create and evolve staffing models, resource plans, and infrastructure investment priorities with the ability to properly demonstrate short and long term ROI.
• Influence and engage in strategic activities related to new product development, mergers and acquisitions within the Field Service function.
• Manage metrics to measure the growth and performance of the team and authorized service providers
• You will champion data analysis to drive insights and decision-making within a rapidly growing business
• Constantly analyze, refine, and iterate on internal processes to make them more efficient
• Create and evolve a Lean culture while expanding problem solving capabilities within the organization leading to process improvements and value creation.

What You Need:

• Bachelor’s degree required; Masters degree preferred
• 10+ years of relevant work experience and people leadership
• Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM
• Vendor management experience preferred
• Experience and/ or certification in LEAN principles preferred.

Travel Percentage: 40%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.