Senior CRM Analyst - New Jersey, Virtual Address

Work Flexibility: Remote

Who we want:

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

• Support CRM tool
• Partner with business function SMEs to gather capability requirements and set prioritizations 
• Coordinate with IS counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery 
• Research industry analysis around CRM and apply to job functions 
• Manage support and uptime expectations of operational CRM systems  
• Manage and analyze the data we collect about our customers (e.g. sales records, purchase history, customer segments, customer purchasing behaviors, service history, product inquiries, pricing thresholds, etc.) 
• Analyze data trends and manage communication of reports 
• Transform data into value-add recommendations to sales, marketing, and service 

Minimum Requirements:

• B.A. and B.S in business or related field of study
• 2+ years of professional experience

Preferred Skills:

• Strong organizational, problem-solving, and analytical skills
• Working knowledge of data collection, data analysis, and report creation
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams
• Familiarity with Stryker products
• Familiarity with CRM products with potential for further education
• Ability to manage priorities and workflows

80,900-125800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.