COMPLETE Provisioning Operations Manager - San Jose

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are looking for an experienced Provisioning Operations Manager to join our Provisioning Operations group! We are advocates for maintaining a customer centric culture through transformational change and continuous process improvement within the team and across the organization. The role will be instrumental in ensuring an efficient provisioning process via new product launches, M&A, as well as changes to key systems. You will understand and capture user needs and business requirements as user stories and coordinate with engineering teams to design and implement them.

What you'll Do

• Team up with subject matter experts (SME's) to learn our organization's processes and systems, specifically in the areas of provisioning enterprise products
• Build strong relationships with partners and stakeholders
• Lead and participate in large cross functional teams
• Work with SMEs to gather requirements to build a backlog of user stories for project delivery
• Navigate the competing needs of multiple partners and product teams
• Coordinate and oversee user acceptance testing of project / sprint objectives
• Organize and lead demos of work accomplished and obtain business owner acceptance for work delivered
• Create process flow charts and other necessary documentation for business change management and governance
• Support training of users on new process flows and systems
• Other duties as assigned

What you need to succeed

• 3-5 years of proven experience in an operations role
• Great communication skills. Must be able to articulate complex processes to diverse audiences in large group settings
• Ability to deal with ambiguity and uncertainty around projects and initiatives
• Ability to resolve conflict and reach consensus for the good of Adobe
• MS Office Suite (Excel, PowerPoint, Word, Visio, etc.)
• Experience in one or more of the following technologies: CRM (Salesforce or Microsoft Dynamics), CPQ (Salesforce CPQ, PROs), and CLM
• Experience with SCRUM a plus

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $67,800 -- $149,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.