- Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement’s success at the executive level
- Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables
- Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer
- Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value
- Partner with internal teams (Sales, Success, Product, Executive Sponsors, etc) to make sure we are aligned as One TCS and leveraging all necessary parties to ensure our customers’ success
- Proactively build and expand business relationships which enable us to support, develop, and win business that delivers mutual value
- Define and create foundational Program Management processes/documentation such as risk management plan, governance plan, communication plan, program plan, project plan, financial management plan, etc
- Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes
- Plan and manage program staffing and financials
- Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.
- Coach and partner with customer executives
- Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive success
- Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.
- Identify, handle and mitigate program risk
More Information
Application Details
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Organization Details
TCS / Tata Consultancy Services
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