Skill: Trade Support Analyst (Brokerage)
- Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support.
- Production Support who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications..
- Brokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications.
Experience Required:
- OMS – experience required in any OMS and Flextrade OMS is good to have.
- FIX Messaging/Format experience.
- Excellent oral and written communication skills are required – Ability to speak to traders confidently.
- In-depth Functional / Industry Knowledge is required – Brokerage / Sec Finance.
- Highly flexible and adaptable to change with Effective communication and interpersonal skills.
- Prior working knowledge of would prefer.
- Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines.
- Experience in incident management, understanding of ticket workflows and use of escalation.
- Experience with ServiceNow/ITIL Methodologies is mandatory.
- Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
- Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.
- Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
- Candidates should be able to work with trading business partners to analyze and resolve their queries.
- Trading applications administration, change management, implementation, maintenance, compliance review.
- Monitor and work with other members of the global team, managing their daily work and ensuring that all business queries/ escalations are responded to promptly.
- Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
- Incident detection, root-cause investigation, problem management (ITIL).
- Effort to be put into understanding the in-depth knowledge of business unit / function.
- Aim to grow into a subject matter expert on the business side of the application.
- Carries out activities that are large in scope, cross-functional and technically difficulty.
- Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
- Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
- Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
- Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
- Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
- Managing Fire-call support including off-hours and weekend support.
- Review and Maintain DR documentation and participate in annual exercises.
- Assistance in training and maintain a very highly trained team globally.
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More Information
Application Details
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Organization Details
TCS / Tata Consultancy Services
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