Roles & Responsibilities:
Provide remote desktop level L2/L3 troubleshooting of end
user issues by taking remote control of their
Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac
operating systems and standard software components like MS
Office/VPN/Anti-Virus/Skype etc.
Provide support in enroll the iOS devices in MDM (JAMF)
and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy,
Encryption and failed Software configuration of end user
devices
Manage the Security compliance health status of end user
workstations
Monitor security patching status and remedy deficiencies
proactively
Diagnose, troubleshoot, resolve and escalate supported
software, hardware and peripheral Incident calls assigned
from Service Desk team
Adjust configuration options as required to resolve defects
identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to
be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers
including BIOS & utilities
Support Windows 10 Feature upgrade using modern
management techniques - SCCM/Auto Pilot
L2 Workstations operational support
Monitor and report on User experience.
Report on Workstation image deployments and patch
compliance metrics
More Information
Application Details
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Organization Details
TCS / Tata Consultancy Services
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