- Work with business stakeholders and Client SMEs to…
- To make sure 0% down time of all the supported application.
- Should have good analytical skills to find the root cause of production issues and to fix it.
- Work on all high priority issues/tickets with various stakeholders like Hardware/OS/network support team.
- Work on all ticket management system
- Handle business users calls
- Propose process improvements
- Work/Handle on multiple priority issue
- Work on regular / routine processes
- Act as release manager for app deployment
- Coordinate with Platform team and product / development team
- Validate application / services health post infra changes by Platform team
- Work with offshore teams to…
- Participate in weekly status meeting with Client SMEs/offshore team members to discuss about the ongoing production issues/fixes/solution.
- Delegate works with offshore team members and work towards closure production issues.
- Analyze the production support issues and suggest the solution to offshore team to work on deploying the fixes.
More Information
Application Details
-
Organization Details
TCS / Tata Consultancy Services
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.