Genesys Engineer - Weston, FL

Job Title

Genesys Engineer

Work Location (State, City and Zip)

Florida Weston 33327

Relevant Experience(in yrs)

5+

Technical/Functional Skills

Genesys Engineer

Roles & Responsibilities

Key responsibilities:

We are looking for a Genesys Omnichannel position in AMEX. We need the person to have atleast 8+ years of experience in Genesys Omnichannel, GAX and GAAP areas. Below are the responsibilities.

·       Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities;

·       Analyze the on-premises IVR applications of Mexico market and documented the call flows of various toll-free number entries and sub modules;

·       Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system, completed testing, deployment and troubleshooting;

·       Design and implement the VoiceID biometric functionalities and integrated with the UCID rules engine, completed te sting, deployment and troubleshooting for UK and US markets;

·       Work with the service providers and went through the design of the program infrastructure and required user stories, and complete test cases and troubleshooting for UK and US market.

·       Good problem solving, analytics, and debugging skills.