Job Title Genesys Tech Lead
Relevant Experience(in Yrs) 10+ Yrs.
Technical/Functional Skills• 1) Bachelor’s degree in engineering, Computer Science, or a related field.
• Minimum 5+ years technical, hands-on experience with focus on various Contact Center technologies & solutions. Specific experience with Genesys (Pulse, ICON, InfoMart, CXI, GI2) is required.
• Specialist in a minimum of three Contact Center technologies (i.e. Reporting, Workforce Management, CCXi, Framework, GIR, URS/ORS, SIP, Outbound, GVP, etc.).
• Business Intelligence (i.e., Tableau, Business Objects, MicroStrategy) proficiency strongly preferred.
• Demonstrated proficiency with Oracle, PostgreSQL, MS SQL Server.
• Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) is a definite asset.
• 3+ years of experience gathering requirements and developing data solutions.
• Intermediate proficiency in SQL required.
• Familiarity with Network Load Balancing platforms (NLB, F5).
• Familiarity with HA, DR, and Business Continuity strategies.
• Understands requirements specific to deploying IP telephony across Cloud, LANs and WANs.
Hands on OS Migration (Solaris to Linux)
Generic Managerial Skills
Excellent leadership abilities.
Attention to detail.
Excellent computer literacy skills.
Ability to problem-solve under pressure.
Excellent interpersonal and communications skills.
Roles & Responsibilities
• Responsible for all aspects of the design, development and delivery of data and database solutions.
• Support and maintain data and database systems to meet business delivery specifications and needs.
• Identify, architect, and deliver technology solutions for reporting and data problems.
• Work with the larger team to identify and address reporting gaps.
• Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of Contact Center technologies.
• Responsible for establishing and owning technical architectures and implementing new technologies.
• Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues.
• Participates in technical project teams and can manage and attain project goals (budget, scope, and time commitments).
• Ability to prioritize issues effectively and meet tight deadlines when required.
• Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture.
• Maintains proficiency in Contact Center technology trends, with a focus on reporting technologies.
• Ability to effectively work both independently and in a cross-functional team environment.
• Able to serve as a technology lead on project teams.
• Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients.
• Ability to lead Knowledge Transfer sessions with both internal staff and clients.
Education
● Relevant industry experience. Knowledge of the Health domain and Engineering is a plus.
● Strong academic background with established analytical, programming, and technical skills
More Information
Application Details
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Organization Details
TCS / Tata Consultancy Services
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