Columbus, OH, Columbus, OH, United States [ View map ]
Job Title
Desktop
Support
Must Have Technical/Functional Skills
·Providing
day-to-day technical support to employees for a range of hardware and
software related systems.
·End to end depot support to all IT client devices,
operating systems and applications.
Inventory mgmt., setup & configure, repair, OS & app installation, troubleshooting,
shipment, return shipment processing by following company standard operating
procedures
·Provides
effective and timely resolution of users’ problems, queries, or complaints.
·Assist in hardware and
software evaluation and recommends upgrades or improvements to IT
infrastructure. Provide data backup support
·Break/Fix Services and Warranty Repair: Support
for all major OEM devices (includi ng Lenovo, Apple, Dell, Toshiba, HP,
Fujitsu), A+ certified technicians, same day repair capabilities, and global
parts sourcing.
·Usage
of provided tools in an effective manner.
·Strong customer-oriented attitude and
interpersonal skills
·Excellent written and verbal communication skills
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