COMPLETE Performance Data Analyst - Celebration, FL, USA

Job Posting Title:

Performance Data Analyst

Req ID:

10059030

Job Description:

About the Role & Team

Consumer Insight, Measurement & Analytics is a part of Disney Parks, Experiences and Products, and is a center of excellence leading strategy development and decision making through actionable data analytics, integration, and insights. The Digital and Travel Operations Analytics team is passionate about using standard methodologies in analytics to capture data, analyze, and optimize our digital and contact center channels to drive Guest experience and business outcomes.

We provide measurement and analytical support for Contact Centers and pre‑arrival Walt Disney World Commerce. The main responsibility will be forecasting as well as developing sophisticated models to answer business questions. We also engage in root-cause analysis, processing, quality assurance, and providing analytical support to operations and partners across the division. This includes development, administration, measurement, and analytics. Successful candidates will be self-starters, who are endlessly curious, meticulous, and passionate about data storytelling.

We encourage you to apply, even if you don't think you meet every single requirement in this posting. In DTOA, we’re looking for phenomenal analytical talent, not just those who tick 100% of the boxes.

You will report to Manager, Travel Operations Analytics and be located in Orlando, Florida.

What You Will Do

Performance Analytics and Forecasting

• Conduct forecasting, ad hoc modeling, and deep-dive analysis to influence business decisions
• Supervise agent performance, proactively identify areas that require additional research, and own analyses from start to finish
• Build presentations and visualizations to tell compelling stories with data
• Present and communicate findings, insights, and recommendations to Senior Leadership and partners
• Build, maintain, audit, and continuously optimize reports and files used to process numerous programs
• Manage programs critical to the business operation accurately under strict timelines

Measurement and Analytics

• Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
• Supervise data quality and report accuracy
• Collaborate with team, leaders, and business partners to answer abstract business questions with sound quantitative analyses and reproducible results
• Apply innovative analytic approaches to test hypotheses and extract actionable insights
• Stay up-to-date with the latest data science trends and share knowledge and best practices with team members

Required Qualifications & Skills

• 2+ years of quantitative, non-internship experience in forecasting and analytics
• Experience with time series forecasting methods and modeling using machine learning or deep learning techniques
• Proficient in Python
• Proactive curiosity to understand the “Why” behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective verbal, written, and visual skills
• Desire to excel in a fast-paced, and ambiguous business environment

Preferred Qualifications

• Solid understanding of statistical inference and applying statistical rigor to analyses
• Knowledge of data visualization standard methodologies and experience with data visualization tools, such as Tableau or Power BI
• Excellent SQL skills
• Graduate degree and/or 4+ years of proven experience in analytics or data science

Education

• Bachelor’s degree or equivalent

Job Posting Segment:

Marketing

Job Posting Primary Business:

Consumer Insight-Measure & Analytics

Primary Job Posting Category:

Customer Research Analytics & Modeling

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Celebration, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2023-08-11